Inbound Property Enquiry Handling
The Challenge
Agents spend hours answering the same basic questions; buyers wait for simple info.
But here is the real problem:
Repetitive queries on price, possession, and amenities.
As a result:
Agents are bogged down with low-value conversations.
After-hours calls go unanswered.
As a result:
Prospects move to more responsive competitors.
The Approach
We built a self-service layer for common property questions.
70% of inbound calls ask the same 5-7 questions.
Instant answers increase lead confidence and engagement.
We needed a solution that could:
Automated responses for pricing, possession, and amenity queries.
24/7 availability for after-hours enquiries.
The Solution
Automated enquiry handling with instant answers.
FAQ Automation
Responds to common questions on pricing, possession dates, and amenities.
24/7 Availability
Handles after-hours calls and logs requests for agent follow-up.
Handoff Logic
Transfers complex queries or hot leads directly to agents.
The Impact
Efficiency gains:
68%
of inbound queries resolved without agent involvement.
50%
reduction in agent time on basic enquiries.
Result? Faster answers, happier buyers.
Automation that scales with demand.
