Automated Payment Reminder Calls for BFSI
The Challenge
Payment reminders consume agent time and still miss customers.
But here is the real problem:
Manual calls spike near due dates.
As a result:
Fatigue leads to errors and missed accounts.
Customers ignore generic IVR blasts.
As a result:
Promise-to-pay clarity is missing.
The Approach
We made reminders precise and persistent.
Personalized amount/date mentions outperform generic nudges.
Capturing intent (will pay/need time/dispute) changes follow-up paths.
We needed a solution that could:
Automate first-touch reminders with account context.
Capture disposition to drive the right follow-up lane.
The Solution
A reminder agent built for BFSI sensitivity.
Contextual Reminders
States amount due, due date, and quick-pay options.
Disposition Capture
Records promise-to-pay or hardship signals for collections teams.
Retry Logic
Schedules callbacks at better times automatically.
The Impact
Collections teams saw:
22%
increase in on-time payments on contacted accounts.
17%
drop in agent hours on routine reminders.
Result? More on-time payments with fewer manual dials.
Consistency and context outperform bulk blasts.
