Promise-to-Pay Tracking & Follow-Up Conversations
The Challenge
Promises get lost when tracking is manual.
But here is the real problem:
Agents jot notes in silos.
As a result:
No one knows which promises were kept.
Follow-up dates are missed.
As a result:
Recovery windows slip and break rates rise.
The Approach
We treated every promise as a micro-commitment with automated care.
Timestamped commitments drive better compliance.
Friendly reminder before the promise date reduces misses.
We needed a solution that could:
Capture promise details uniformly.
Automate reminders and accountability workflows.
The Solution
A promise engine that remembers for you.
Structured Capture
Stores amount, date, and channel of promise.
Pre-Due Nudges
Calls/SMS one day before the promised date to confirm.
Escalation Paths
Routes broken promises to supervisors with history.
The Impact
Recovery lift:
23%
more promises honored on time.
18%
reduction in manual tracker spreadsheets.
Result? Commitments kept without chasing notebooks.
Predictable follow-through improves cash flow.
