Stop managing appointments manually.
Let AI handle it.

An IVR plays a pre-recorded message and waits for a keypress. Desible.ai holds a real two-way conversation, understands what the patient actually says, handles follow-up questions, makes decisions like reschedule, escalate, or close the case, and updates your TPA system in real time. It replaces the agent on the call, not just the beep.

Yes. We integrate via API with your existing system with no replacement, no data migration, and no disruption. Our team handles the full technical setup. Most TPA systems are connected and ready within 2-3 weeks of API access being shared.

The system retries automatically at configured intervals, typically multiple attempts per call type. If a patient remains unreachable after all retries, the case is flagged as an exception in your dashboard for your ops team to review.

The AI detects escalation intent, whether the patient asks directly or expresses frustration, and routes the case to your ops team immediately. Your agents only handle what genuinely requires a human.

When a patient requests a reschedule during any call, the AI captures the preferred new date and time, updates the appointment record in your TPA system via API, stops all further calls in the current sequence, and queues the case for the next appointment cycle. No agent involved, no spreadsheet entry required.

If a patient hasn't been visited within the expected window, the AI calls the assigned field partner directly, captures the delay reason and ETA, and then proactively calls the patient with an update. This happens automatically before the patient calls your helpline.

Yes. The workflow is aligned for IRDAI operations and DPDPA 2023 expectations, with SOC 2 Type II certification, AES-256 encryption at rest and in transit, complete call audit trails, and data residency within India.

Your live dashboard shows real-time disposition for every case like confirmed, rescheduled, no-show, escalated, and closed. You can track call attempt rates, retry success, no-show trends by geography or case type, ops time saved, and patient feedback scores. All data is exportable.

That is our standard starting point. A 2-week controlled pilot runs on a defined subset of your appointment cases. At the end you have real data like no-show rate, retry success rate, ops hours saved, and disposition breakdown to make the full rollout decision with confidence.

Under 4 weeks from contract signature to live deployment. This includes API integration with your TPA system, voice script configuration in your required languages, and the 2-week pilot phase before full rollout begins.

Pricing is based on appointment volume and is structured to deliver a clear ROI against your current no-show costs and ops headcount. We share detailed pricing during the discovery call once we understand your volumes. The pilot phase is scoped separately.

Minimal change. Desible.ai runs alongside your existing system and does not replace your TPA platform, team structure, or processes. Your ops team's role shifts from making routine calls to reviewing genuine exceptions flagged by the AI. Most teams are fully adapted within the first week of go-live.

Any case that falls outside normal parameters like a medical query, dispute, or complaint beyond scope is immediately flagged in your dashboard with full call context. Your ops team picks it up with complete information already captured, so the patient does not need to re-explain the issue.