Day before
Reminder Call
Confirms or reschedules before dispatch
AUTOConfirmations, rescheduling, phlebo partner delays, show or no-show calls, and post-visit feedback all sit well within an automated workflow. Desible.ai helps your team focus on the exceptions that actually need a human.
Day before
Confirms or reschedules before dispatch
AUTO1 hr before
Last check so no dispatch gets wasted
AUTOPost-visit
Outcome and feedback captured instantly
LOGGEDIf delayed
AI calls partner, gets ETA, tells customer
AUTOCase close
Confirmed, rescheduled, or escalated
CLOSEDProven Results
Measured across active deployments with IRDAI-licensed TPAs in India.
60%
No-show rate reduction
~90%
Reduction in manual follow-up efforts
33%
Increase in appointment completion rate
Real-time
Appointment confirmations and rescheduling
What It Does
If your agents are spending hours confirming appointments, chasing field partners, or manually handling routine reschedules, there is a clear automation opportunity.
Calls every patient the day before and an hour before dispatch so no case is left unconfirmed.
Captures the new slot, updates your TPA system, and automatically stops the previous follow-up sequence.
Calls the field partner for an ETA and proactively updates the patient before they need to chase your team.
Ends each closed case with structured feedback so your quality team gets usable data without manual calls.
Supports multilingual, natural voice conversations instead of pushing patients through a rigid IVR menu.
Designed for IRDAI-aligned workflows with DPDPA 2023 readiness, auditability, encryption, and India-hosted data flows.
Getting Started
Connects to your existing TPA workflows and gets operational quickly without forcing the team into a ground-up process change.
01
We review your appointment flows, edge cases, and expected volumes, then walk through the live system using real scenarios.
02
A focused pilot on selected cases lets you validate performance in your setup before scaling further.
03
We connect securely to your TPA system through APIs and handle implementation with minimal operational disruption.
04
Once approved, the workflow expands across cases with live visibility into confirmations, reschedules, and exceptions.
FAQs
An IVR plays a recording and waits for a keypress. Desible.ai runs a real two-way conversation, handles follow-up questions, decides what happens next, and updates your TPA system in real time.
Yes. The setup is designed to integrate with your current system through APIs, without replacing your core platform or forcing a data migration.
The workflow can be configured for major Indian languages including Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and Malayalam.
The system retries automatically based on configured rules. If the patient remains unreachable, the case is surfaced as an exception in the dashboard for manual review.
The AI can detect escalation intent and route the case to your ops team with the right context, so agents only handle calls that genuinely need a person.
When a patient requests a new slot, the AI captures the preference, updates the case through the connected system, stops the previous call sequence, and moves the appointment into the next follow-up cycle.
If the visit is delayed, the AI can call the assigned field partner, collect the ETA or delay reason, and update the patient proactively before the issue becomes a complaint.
The workflow is positioned for regulated insurance operations, with secure data handling, auditability, and enterprise controls aligned to these expectations.
You get live visibility into case outcomes like confirmed, rescheduled, no-show, escalated, and closed, along with operational metrics such as retries, completion trends, and feedback capture.
Yes. A pilot is the intended starting point so teams can review real outcomes before expanding to a broader deployment.
The existing sales page positions the implementation path as going live within four weeks, including integration and pilot time.
Pricing is shaped around appointment volumes and expected ROI. The exact structure is best finalized during the discovery conversation once volumes and workflows are clear.
Book a Demo
See how Desible.ai confirms, reschedules, escalates, and closes a case automatically inside a production-style workflow.
20 minutes, live walkthrough
SOC 2 Type II and IRDAI-compliant workflows