Live with IRDAI-licensed TPAs across India

Stop managing appointments manually. Let AI handle it.

Confirmations, rescheduling, phlebo partner delays, show or no-show calls, and post-visit feedback all sit well within an automated workflow. Desible.ai helps your team focus on the exceptions that actually need a human.

Automated call flow for appointment cases
1

Day before

Reminder Call

Confirms or reschedules before dispatch

AUTO
2

1 hr before

Final Reminder

Last check so no dispatch gets wasted

AUTO
3

Post-visit

Show / No-show

Outcome and feedback captured instantly

LOGGED
4

If delayed

Phlebo Escalation

AI calls partner, gets ETA, tells customer

AUTO
5

Case close

Final Resolution

Confirmed, rescheduled, or escalated

CLOSED

Proven Results

Real numbers from live TPA deployments

Measured across active deployments with IRDAI-licensed TPAs in India.

60%

No-show rate reduction

~90%

Reduction in manual follow-up efforts

33%

Increase in appointment completion rate

Real-time

Appointment confirmations and rescheduling

What It Does

Every task your ops team should not be doing

If your agents are spending hours confirming appointments, chasing field partners, or manually handling routine reschedules, there is a clear automation opportunity.

01

Confirms every appointment

Calls every patient the day before and an hour before dispatch so no case is left unconfirmed.

02

Reschedules in real time

Captures the new slot, updates your TPA system, and automatically stops the previous follow-up sequence.

03

Escalates phlebotomist delays

Calls the field partner for an ETA and proactively updates the patient before they need to chase your team.

04

Collects post-visit feedback

Ends each closed case with structured feedback so your quality team gets usable data without manual calls.

05

Speaks your patient's language

Supports multilingual, natural voice conversations instead of pushing patients through a rigid IVR menu.

06

Built for compliance

Designed for IRDAI-aligned workflows with DPDPA 2023 readiness, auditability, encryption, and India-hosted data flows.

Getting Started

From sign-off to live in 4 weeks.

Connects to your existing TPA workflows and gets operational quickly without forcing the team into a ground-up process change.

01

Discovery call

We review your appointment flows, edge cases, and expected volumes, then walk through the live system using real scenarios.

02

Pilot

A focused pilot on selected cases lets you validate performance in your setup before scaling further.

03

Integration

We connect securely to your TPA system through APIs and handle implementation with minimal operational disruption.

04

Deployment

Once approved, the workflow expands across cases with live visibility into confirmations, reschedules, and exceptions.

FAQs

Questions we always get asked

We already have an IVR. How is this different?

An IVR plays a recording and waits for a keypress. Desible.ai runs a real two-way conversation, handles follow-up questions, decides what happens next, and updates your TPA system in real time.

Will this work with our existing TPA management system?

Yes. The setup is designed to integrate with your current system through APIs, without replacing your core platform or forcing a data migration.

What languages does it support?

The workflow can be configured for major Indian languages including Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and Malayalam.

What happens if a patient doesn't pick up?

The system retries automatically based on configured rules. If the patient remains unreachable, the case is surfaced as an exception in the dashboard for manual review.

What if the patient wants to speak to a human agent?

The AI can detect escalation intent and route the case to your ops team with the right context, so agents only handle calls that genuinely need a person.

How does rescheduling work end to end?

When a patient requests a new slot, the AI captures the preference, updates the case through the connected system, stops the previous call sequence, and moves the appointment into the next follow-up cycle.

How does the phlebotomist escalation work?

If the visit is delayed, the AI can call the assigned field partner, collect the ETA or delay reason, and update the patient proactively before the issue becomes a complaint.

Is this compliant with IRDAI and DPDPA 2023?

The workflow is positioned for regulated insurance operations, with secure data handling, auditability, and enterprise controls aligned to these expectations.

How do we track performance? What does the dashboard show?

You get live visibility into case outcomes like confirmed, rescheduled, no-show, escalated, and closed, along with operational metrics such as retries, completion trends, and feedback capture.

Can we run a pilot before committing to full rollout?

Yes. A pilot is the intended starting point so teams can review real outcomes before expanding to a broader deployment.

How long does full deployment take?

The existing sales page positions the implementation path as going live within four weeks, including integration and pilot time.

What does it cost? Is it per call or per case?

Pricing is shaped around appointment volumes and expected ROI. The exact structure is best finalized during the discovery conversation once volumes and workflows are clear.

Book a Demo

Watch a real appointment handled end-to-end.

See how Desible.ai confirms, reschedules, escalates, and closes a case automatically inside a production-style workflow.

20 minutes, live walkthrough

SOC 2 Type II and IRDAI-compliant workflows